Shipping Policy

01 • What This Policy Covers

This policy applies to physical merchandise sold or arranged through kvinc.org, including printed books, print magazine editions, footwear, art-related merchandise, and other physical creative works. Digital products, downloadable files, and services are delivered electronically and are not subject to shipping transit times.

02 • Processing & Production

In-stock physical orders are generally prepared within 1–3 business days. Weekends, holidays, launches, promotions, and unusually high volume may extend processing.

Made-to-order or custom products: KnightVision.Ink footwear and other custom items may require production time beyond standard processing. The applicable estimate should be stated on the product page, quote, order confirmation, or communicated by KVI. If an estimate is not clear, contact KVI before paying.

03 • Shipping Charges & Delivery Details

Any shipping charge that applies to a physical order should be disclosed before payment, included in the listed price, or confirmed with the customer. If a physical product listing does not clearly state whether shipping is included, contact KVI before submitting payment.

Customers are responsible for providing a complete and accurate delivery address. KVI is not responsible for delays or additional costs caused by an incorrect address supplied by the customer, except where applicable law provides otherwise.

04 • Delivery Estimates & Delays

Delivery estimates are estimates, not guarantees, unless KVI expressly promises a specific shipment or delivery date. Carrier delays may occur because of weather, holidays, customs, service interruptions, or other circumstances outside KVI’s control.

If KVI cannot ship within a promised time, or within the time required by applicable law when no shipment time was promised, KVI will provide any delay notice, cancellation option, consent request, and refund required by law.

05 • Tracking, Loss, Damage & Incorrect Orders

When tracking is available, shipment information may be sent through the carrier, payment provider, order system, or KVI communication channel.

If a package appears lost, arrives damaged, or contains the wrong item, contact KVI promptly with the order name, payment reference, delivery information, and photographs when helpful. Do not discard damaged packaging until the issue is reviewed.

KVI will review the order and, where appropriate, arrange a replacement, correction, carrier claim, refund, or other remedy consistent with the Payment & Refund Policy and applicable law.

06 • International Orders

International availability may vary. Customs duties, import taxes, brokerage fees, carrier charges, and delivery times may differ by destination. Unless KVI expressly states otherwise, the customer is responsible for destination-country charges imposed after shipment.