Payment & Refund Policy

01 • Accepted Payment Methods

KVI uses third-party payment providers. Depending on the product and customer eligibility, checkout may offer PayPal, Venmo, Pay Later, debit/credit card, Payhip-supported methods, or other options shown by the provider.

PayPal financing or Pay Later options are offered by PayPal or its lending partners, not by KVI Network Creations. Eligibility, credit decisions, rates, disclosures, repayment terms, and availability are determined by PayPal and may vary by customer, transaction, location, and merchant eligibility.

02 • Universal KVI Checkout

When using the KVI Secure Checkout with a customer-entered amount, the buyer must enter the exact listed price or quoted amount and accurately identify the product, service, size or variant, delivery email, shipping details when applicable, and any invoice or reference number provided.

If the amount, product, size, shipping requirement, or order details are unclear, contact KVI before paying. A payment alone does not override a written quote, product listing, availability limitation, or custom-order requirement.

03 • Prices, Taxes & Provider Fees

Prices are stated in U.S. dollars unless otherwise indicated. Applicable sales tax, shipping, customs, or other legally required charges may be collected or added where required by law or by the checkout provider.

KVI does not add a separate universal handling fee unless a product page, quote, or checkout clearly discloses one before payment. Payment-processing fees charged to KVI by a provider are generally business costs and are not automatically passed to the customer unless clearly disclosed and permitted by law.

04 • Digital Products & Downloads — Final Sale

All digital products and downloads are non-refundable once the purchase is completed or access/download delivery is provided. This includes digital books, magazines, music downloads, downloadable files, and other digital content.

KVI will still review duplicate charges, failed delivery, inability to access a purchased file, materially defective files, unauthorized transactions, or circumstances where applicable law requires a remedy. In those cases, KVI may provide access support, a replacement file, a billing correction, or another legally required remedy. A digital purchase is not otherwise eligible for a change-of-mind refund.

05 • Standard Physical Merchandise — 30 Days

Unless a product listing states a different return rule, eligible standard non-custom physical merchandise may be requested for return within 30 days of delivery if it is unused, unworn, and in substantially original condition. The customer is responsible for return shipping unless KVI sent the wrong item or the product arrived defective or damaged.

Original outbound shipping charges are generally not refundable unless the return is caused by KVI error, damage, non-delivery, or applicable law requires otherwise. Contact KVI before sending a return so instructions can be provided.

06 • Custom & Made-to-Order Products

KnightVision.Ink footwear and other personalized, custom, or made-to-order products are produced for the specific order. A cancellation requested before production begins may be reviewed. Once production has begun, change-of-mind cancellations, size changes, or refunds generally are not available.

This limitation does not remove rights that cannot legally be waived. If a custom item is materially defective, damaged in transit, incorrect, or cannot be fulfilled, contact KVI promptly so a replacement, correction, cancellation, refund, or other appropriate remedy can be reviewed.

07 • Services & Commissioned Work

Service payments and commissioned creative-work payments are governed by the applicable quote, scope, invoice, or written agreement. Amounts attributable to work already performed, non-recoverable third-party costs, or completed deliverables may be non-refundable.

If a customer cancels before work begins, any unearned amount may be refundable subject to the applicable agreement. If work has partially begun, KVI may retain the amount reasonably attributable to completed work and approved costs, where permitted by law.

08 • Shipping Delays & Unfulfilled Orders

If KVI cannot ship physical merchandise within a promised time, or within the time required by applicable law when no time was promised, KVI will provide any required delay notice and choice to consent to the delay or cancel for a prompt refund. See the Shipping Policy.

09 • Refund Method & Processing

Approved refunds for eligible purchases are generally returned through the original payment provider or another lawful method when the original method cannot be used. Processing time after KVI issues a refund depends on the payment provider and financial institution.

If an eligible purchase used PayPal Pay Later or another financing option, the financing provider controls how an approved merchant refund is applied to the financing balance. Contact the provider for questions about payment schedules, interest, or credit terms.

10 • Errors, Unauthorized Payments & Disputes

Contact KVI promptly about duplicate charges, incorrect amounts, unrecognized transactions, or order concerns. KVI may request enough information to verify the transaction and protect the customer and business from fraud.

Nothing in this policy requires a customer to waive rights provided by a payment network, card issuer, payment provider, or applicable consumer-protection law.